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Customer Experiences by Industry
City Inn Hotels
City Inn Hotels lead the way in technology with Mitel IP Solution
About City Inn Hotels
Type: Private hotel group
Locations: Bristol, Glasgow, Birmingham, London and Manchester
Configuration: Plan to connect all five sites and future sites to IP network
Website: http://www.cityinn.com
Type: Private hotel group
Locations: Bristol, Glasgow, Birmingham, London and Manchester
Configuration: Plan to connect all five sites and future sites to IP network
Website: http://www.cityinn.com
Customer Needs
- Internal and external communications within the hotel
- Management of our voice platforms and applications
- To improve guest service
- To increase staff efficiency
- Access voicemail and wake-up call facilities
Solution Components
- Mitel 3300 IP Communications Platform (ICP)
- Mitel IP Phones
Results
- Mitel IP solution that can integrate disparate sites over one IP network
- Improved the management of the voice platforms and applications
- Reduced call cost between sites using call routing
- Increased staff efficiencies and improved overall business processes
Resources
Downloads
Quote
"We conducted a thorough assessment of all vendors and evaluated systems from Avaya, Alcatel and Mitel, and selected Mitel because of their strength in the hospitality industry. The aesthetic design of the phones is of paramount importance to us, whilst we were also impressed with the features of the solution. Mitel also has the greenest phones in the industry and at City Inn Hotels we do everything that we can to reduce our carbon footprint."
Eoin O'Connell,
IT Director, City Inn Hotels