Tapemark

The Company
The Tapemark Company, a privately held contract manufacturer with multiple facilities in West St. Paul, Minnesota, is cGMP-compliant, ISO 9001 and 13485 certified, and FDA registered as a drug, device, food, and cosmetics contract manufacturer. Tapemark’s capabilities include coating, printing, die cutting and the packaging of complex components and products for the pharmaceutical, medical device, and consumer products markets.

The Challenge
Facing building consolidation that would have required moving an aging ROLM system, the decision was made to migrate to an IP communications system.

With employees frequently moving between three separate buildings and with a home-office-based and mobile sales force, communications between staff and with customers was often hit and miss. While all Tapemark employees have a cell phone, calls to their various phones went to multiple voice mail systems to be acted upon possibly hours later. As a custom manufacturer, communicating concepts and specifications clearly, accurately, and in real time is mission critical.

That is why the Tapemark IT department selected a unified communications solution from Mitel® to ensure everyone can be reached with real time “presence everywhere" capabilities.

ABOUT THE TAPEMARK COMPANY
Type: Tapemark is a leading-edge contract manufacturer of pharmaceutical, medical device, and consumer products industries
Location: Three locations in West St. Paul, Minnesota, U.S.
Configuration: Three buildings and remote teleworking sales force
Website: www.tapemark.com

CUSTOMER NEEDS

• Effective communications for mobile employees
• Simplified management of voice messages
• Communications tools enabling the sales force to work from remote locations across the country

SOLUTION COMPONENTS

• Mitel 3300 IP Communications Platform (ICP) with unified messaging
• Mitel Unified Communicator® (UC) Mobile (formerly Mitel Mobile Extension)
• Mitel Teleworker Solution
• 160 Mitel IP phones

RESULTS

• Tapemark engineers can move between buildings and still answer calls made to their desk phone
• Customers can access mobile employees with a single telephone number
• Mobile employees use a single voice mail box for desk phones and cellular devices
• Sales force can work from anywhere with the plug-and-work capability of the Mitel Teleworker Solution