Wayne State College

Wayne State College is dedicated to freedom of inquiry, excellence in teaching and learning, and regional service and development. Offering affordable undergraduate and graduate programs, the college prepares students for careers, advanced study, and civic involvement. Wayne State College boasts students from 32 states and 17 countries. Its five most popular undergraduate majors are business administration, elementary education, criminal justice, pre-professional, and sport management.

The problem for Wayne State College was an outdated and costly communications system that needed to be expensively upgraded or replaced.

Wayne State College chose two resilient Mitel® 3300 IP Communications Platforms (ICPs) with standard unified messaging, automatic call distribution (ACD), Mitel Enterprise Manager, and 550 Mitel IP phones, including Mitel Navigator®. They also added a redundant Mitel SX-2000® LIGHT for the dormitory, allowing the college to migrate to a full IP platform at a pace that is comfortable to them.

ABOUT WAYNE STATE COLLEGE

Type: Comprehensive institution of higher education
Location: Wayne, Nebraska, U.S.
Configuration: 27 networked college, administrative, and dorm buildings
Students: 3,356

CUSTOMER NEEDS

• To network all 27 buildings and offer four-digit extension dialing throughout
• Easy-to-use, quick voice mail system
• Flexible, easily scalable communications system that can grow as the college grows
• Cost reduction
• Ability to manage the communications system themselves

SOLUTION COMPONENTS

• Mitel Navigator®
• Mitel Speech Server Unified Messaging
• Mitel Enterprise Manager
• Two Mitel 3300 IP Communications Platforms (ICPs) seamlessly integrated on a legacy Cisco Systems network
• 550 Mitel IP phones

 RESULTS

• With the unified messaging solution, faculty and support staff are more accessible to students
• Messages are being retrieved and returned quickly
• Communications costs have decreased