Epson Argentina, Chile and Peru

When three South American subsidiaries of the global technology giant Seiko Epson Corporation evaluated their telecommunications needs, they independently arrived at the same solution.

And it was no coincidence that Mitel®’s IP communications solutions and integrated business applications proved to be the best fit for three different arms of an organization dedicated to customer service and technological excellence.

“As a technology company, we have a duty to lead the way in implementing technological solutions,” says Raul Ferrol, IT manager at Epson Argentina SA.

ABOUT EPSON

Type: Regional subsidiary of a global manufacturer and vendor of information and imaging technology, electronic devices, and precision products.
Serving: Epson customers in Argentina, Chile and Peru
Locations: Argentina, Peru and Chile
Employees: 200

CUSTOMER NEEDS

• Flexible feature-rich IP communications solutions to replace an aging analog phone system
• Forward-looking, advanced technology to meet the needs of a flexible innovative company
• Convergence that will cut the cost of communicating between different buildings
• Call-forwarding and other contact center features for more efficient use of resources and better service to customers
• Sharing resources and integrating telecommunications with Epson subsidiaries in other Latin American countries

SOLUTION COMPONENTS

• Mitel 3300 IP Communications Platform (ICP)
• Mitel IP phones
• Mitel OPS Manager
• Mitel Teleworker Solution
• Mitel Your Assistant™ Softphone

RESULTS

• Important savings in monthly communications costs
• Better communications among staff and increased interaction between offices
• More efficient use of contact center resources as calls are rerouted to any available agent in any location
• A single point of contact and a seamless experience for clients
• Easy implementation and administration
• A future-proof technology platform using open standards that point the way to future expansion, collaboration, convergence and innovation