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Key West City
Mitel Proves Itself Under the Harshest of Circumstances
Key West City, or simply Key West as it’s known, deals with some unique problems that most other U.S. cities never have to worry about. As the southern-most point in the continental United States, the government and residents of Key West must deal with hurricanes on a fairly regular basis. A small island linked to the mainland by the Seven-Mile Bridge, Key West feels the wrath of deadly storms first. It is during the hurricane season, from June 1 to Oct. 31, that Key West needs reliable communications for residents who may need 911 or who may wish to find family members or be told where shelter can be found.
About Key West City
Location: Southern tip of the Florida Keys, 90 miles north of Cuba, 150 miles south of Miami
Population: Over 25,000
Website: www.keywestcity.com
Customer’s Needs
- Easy-to-use, reliable system
- Communication system with the ability to withstand hurricanes and other natural disasters
- Cost savings
Solution Components
- Mitel 3300 IP Communications Platform (ICP) with embedded voice mail
Results
- Upgrade to IP-based system
- Messages being retrieved and returned quickly
- Easier for residents to reach municipal government
- Communications stayed open during Hurricane Wilma
Resources
Downloads
Quote
"When you're standing in the street and the water comes up to your ankles, then your knees, you know you're in some real trouble, but the Mitel IP system gave our residents the ability to phone us for information or to request help even under the most trying of conditions."
Patti McLauchlin,
Key West City, IT manager