USA [Change]Select Country
Customer Experiences by Solution
- SIP
- Enterprise Communications
- Small and Medium Businesses
- Unified Communications
- Mobility
- Business Continuity
- Messaging
- Customer Interaction
- Pandemic Preparedness
- Let's Talk Green
- Virtual Solutions
Customer Experiences by Industry
City of York Council
City of York Council converges voice and data networks with Mitel
Customer Needs
- Migrate to a converged voice and data network
- Provide corporate telephony services for home-workers
- Install a voice and data communications network that will assist and support the merger of 37 different council sites and applications to be added on when required
Solution Components
- Mitel 3300 Integrated Communications Platform (ICP)
- Mitel Contact Center Solution
- Mitel Teleworker Solution
- Mitel IP Phones
Results
- Lower communications costs for inter-site calling
- Installed the Mitel Teleworker Solution to improve employees work-life balance and retain staff
- Reduced costs of moving staff from one location to another
- A communications solution that will evolve with the organization and will cope with the reduction of 37 main sites to just one or two greenfield sites in three to four years time
Resources
Downloads
Quote
"The Mitel IP Telephony system integrates seamlessly with the Cisco data network and voice calls no longer require a separate network to travel on. This has enabled us to centralize communications across the council, enabling the main accommodation sites to have the same access to communications. This has meant we have been able to improve communications both internally and with the public, thereby improving public services. The introduction of Mitel IP Telephony means that we can now offer our employees the option of working from home with office-like network access, which will help us to retain talented workers and improve their work-life balance."
Roy Grant,
Head of IT Operational Services, City of York Council