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Scottish Society for Autism
Scottish Charity Slashes Costs and Automates Donations with Mitel IP Telephony and Mobility Solutions
- Cost-effective voice and data network for 10 separate offices
- Centralized web-based management of network, both voice and data, to ease workload for support staff
- Automatic call answering, queuing and forwarding, to compensate for staff not always being able to answer the phone
Solution Components
- Mitel 3300 Integrated Communications Platform (ICP)
- Mitel Teleworker Solution with 17 extensions over five locations
- Mitel Managed Application Server (MAS)
- Mitel 5220 IP Phones
- Mitel Wireless IP Phones
Results
- Cost of installing and running new IP network is less than the ongoing running costs of the old network, generating instant ROI
- Instant email access and voice mail facility for every user, and reduced cost of phone calls and emails
- Centralized web based network management, alleviating pressures on support staff
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Quote
"We feel like we now have the right voice and data network in place to meet our goals and take the Society forward on the right foot. Our Mitel system makes the old network seem like tin cans on a piece of string, yet the new set-up has cost us nothing. Ongoing cost savings from using IP communications mean we have effectively spent nothing installing the Mitel network. We can now work from any location, all of our connected offices can share documents and applications, and the cost of making calls and sending emails throughout the Society has been cut dramatically. We can also work more effectively, and that's very important to us as a charity, as we can spend more time doing the important things such as fundraising for autism."
Colin Sharp,
IT Manager, Scottish Society for Autism